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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item(s) so that we can evaluate the issue and make it right.
*Further instructions will be given through email.
Please kindly note that check your package is complete before unboxing. We are not responsible for lost/stolen packages that have been delivered, please get in touch with your local courier company for handling.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you an instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Note: We are NOT responsible for shipping fees caused by non-quality replacement or return.
To be eligible for a return, your item(s) must be the following options:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In case of product quality problems, you can enjoy free maintenance/replacement within 6 months with the dated sales receipt!
DOYOKY guarantees total customer satisfaction with the items you purchase from doyoky.com. If you are not satisfied for any reason within six months, we support Free new replacement/replacement part(s)! You only need to pay $10 flat shipping(depending on different countries/regions)!
To be eligible for free warranty service, your item(s) must be the following cases: