Updated: January 30th, 2023
DOYOKY is committed to bringing our products to everyone in the world. Our services are available to most countries and regions in the world and meet various shipping needs. We cooperate with the most reliable international and domestic express companies to ensure your packages are delivered safely and on time.
Due to increased orders, several of our products have gone into pre-order and your shipping date may be delayed.
The shipping time for pre-order products is generally 35 natural days after the order is placed. We are expediting the process, please be patient.
If your order information has not been updated for more than 7 working days, please contact our customer service at service@doyoky.com, thank you for your understanding and support.
All orders will be processed and shipped directly from our distribution center in China.
We have an automated system for order processing, therefore they cannot be canceled or modified once shipped.
Order processing time is Monday to Friday from 9:00 am to 6:00 pm (China local time), generally within 2 working days after you place your order. Orders paid after 10 am on Friday (China local time) will be processed the next following working day.
*e.g. The orders placed after 10 am on Friday may not be processed and shipped in time until the next following Monday.
Your fee may vary depending on the type, quantity, and weight of the package. The shipping fee also depends on your location and desired shipping speed. To get the shipping quotes, add your selected items to your shopping cart and enter your shipping address on the checkout page.
Some countries shall collect customs duties and VAT on goods that are imported from China. We are responsible for any such additional taxes and fees that your government applies to get the package delivered. Customers Don’t need to pay customs duties & VAT, just the cost of the product and shipping.
USPS
Most of the standard shipments are sent through USPS service providers. Packages usually arrive at their destination within 5-7 business days, but sometimes take longer.
DHL
As we're in the process of moving forward to sustainable operation, we are offering eco-friendly shipping options for orders from the US, EU, and the UK via DHL Express. DHL is currently facing potential shipping delays due to heavy orders and ongoing COVID-19-related delays. Please note that the estimated delivery time has been updated to 5-10 business days.
Postal Service Provider
Most of the standard items from China are shipped through several carriers and postal service providers, but once they arrive in the destination country, they will be handled by local carriers.
Usually, the orders take 12-20 working days to reach international destinations and sometimes takes 4-6 weeks for some destinations. It ultimately depends on where you live.
Most of the process of international shipping is beyond our (DOYOKY) control, it will be affected by public holidays, destination countries, bad weather and international couriers. The specific situation is determined by the workflow of the domestic logistics provider in your country/region, but we will do our best to provide the best international shipping experience.
